WHAT TYPES OF INCIDENTS DOES THIS PROCESS APPLY TO?
This process applies to: People (Injury/Illness or On Network), Network Asset, Environment, IT/OT Systems and security (physical) related incidents.
WHEN SHOULD I FOLLOW THIS PROCESS?
Follow this process for any incident of which type is identified (People, Assets, Environment, Security) that has occurred. Each step has guidance and tools to explain the level of detail and response that is required for and incident.
WHO OWNS THIS PROCESS?
HOW DOES THIS PROCESS RELATE TO EMERGENCY MANAGEMENT?
This process does not replace emergency management. This process is about incident notification, investigation and improvements. An Incident Investigation may run in parallel with an Emergency Management Event. See the Emergency Management Manual for more info.
In the event of an emergency, please contact 000 or the appropriate Control Room.
INCIDENT RESPONSE PROCESS
WHAT IS SOMETHING THAT IS UNPLANNED?
These are events where something has impacted normal business operations. These may be incidents depending on what has occurred.
WHAT KIND OF IMPACT DO YOU MEAN?
Any short or long-term impact on a person (including physical security of a person/asset), the environment, IT/OT Systems, or asset.
HOW DO I RESPOND AND RECORD AN INCIDENT?
This involves ensuring the safety of people and to prevent access to site.
Once individuals are safe, it is important to protect the environment and all assets, and securing the site.
All potential evidence from an incident must be quarantined and left in place and incident details recorded.
The respond and record page provides more information.
WHAT DOES ‘NOTIFY & ESCALATE’ MEAN?
Notification occurs once the predetermined thresholds are met.
All employees and contractors have a responsibility to report notifiable incidents as soon as possible to the Control Room or their direct leader.
Escalation involves elevating the incident in status so that more senior managers are alerted.
For more information, see the ‘Notify & Escalate’ page.
WHAT IS AN INVESTIGATION?
An investigation is a method to identify the root causes of an incident.
All investigations follow the same process however the scope can vary.
The scope of investigation depends on the impact that has occurred (the Actual)
as well as what could have realistically happened (the Potential).
More guidance is provided on the Investigate page.
WHAT DOES IT MEAN BY ‘IMPLEMENT ACTIONS’?
Once an investigation has been carried out, actions will be generated that will require implementation.
Further guidance is provided on the Implement Actions page.
WHAT IS MEANT BY ‘VALIDATE AND SIGN OFF ACTIONS’?
Once actions from an investigation have been implemented, the incident owner validates that they have been completed and have had the intended effect.
More information is provided on the Validate and Sign Off Actions page.