VALIDATING & SIGNING OFF ACTIONS
Signing off improvements is where an improvement has been implemented and considered completed (improvement realised).
The leader responsible for the person or work stream where the incident took place.
Evidence of sign-off should relate to the type of improvement that was implemented. In short, there should some documented evidence that can be verified.
No. An action may trigger the need for a business improvement but the actual broader business improvement may take longer to address. For example, there may be an action to check whether the procurement process was followed. If the procurement process was not followed due to a system error, the action of checking is closed off but an improvement opportunity may be triggered for the relevant business area.