Actions are recorded in the approved Jemena system.
Actions should typically still follow ICAM ‘SMARTER’ corrective actions principles.
The Incident Manager and/or Lead Investigator must communicate with persons receiving actions flowing from the incident investigation either during or post the investigation. This will aid in creating understanding and build agreement and ownership of successful outcomes.
A number of triggers may justify assessing an opportunity for improvements. An incident investigation report may recommend improvements without identifying an exact time or circumstances for implementation. In these instances the Engineering Change Request or Field Technical Change process can be triggered.
The relevant manager, Lead Investigator and other members of the investigation team are responsible for identifying the need to assess the opportunity for improvements if it becomes apparent following an event or during the investigation. If the assessment of opportunity for improvements is part of the investigation, the investigator lead is responsible for its oversight
The Incident Manager monitors and reviews the status of the action items allocated via the approved business system. Acceptance of financial commitments on the business emanating from recommendations made in the incident investigation reports shall follow the financial delegations outlined in Jemena’s DFA document.
All action items resulting from an Incident Investigation are to be recorded in the Jemena approved business system noting required completion dates and responsibilities.
If an assigned action item cannot be met by the due date, the Incident Manager must approve the revised date.
An incident investigation report may recommend suggestions for improvement without identifying an exact time or circumstances for implementation. Alternatively, the trigger may be a combination of investigation reports or interim reports or an accumulation of ad hoc observations outside of investigations.
Depending on the type of incident and your business area, there are already established processes in place to realise improvements, including: the Continual Improvement Process, Engineering Change Requests, and Field Technical Change Request.
Discretion over implementing suggestions for improvement resides with management of the business function.